Frequently Asked Questions

Q.- What are your hours Customer Service?

A.- We are open 9-5, 7 days a week


Q.- Why shop with Biggy Collections?

A.- Biggy Brand collection is dedicated to the satisfaction of customers by providing unique and intricate styles at an affordable price. What makes us stand out is our drive to be attentive, providing a great personal experience in purchasing your new statement piece.


Q.- When can I expect a response in regards to my purchase/online contact request? 

A.- Our representatives want to help you with any questions or online requests. Please allow 24-48 hours for a response on online submissions for contact.


Q.- Do you accept returns/exchanges?

A.- We will happily refund or exchange your purchase (at equal or lesser value) within 30 days of purchase.


Q.- To where do you ship? How long does it take you to process an order before it is dispatched?

A.-We ship anywhere to the US for free. Please allow for 1-3 business days for processing any orders. A tracking number will be provided once an order has been processed and is out for delivery.

Q.- Do you ship packages internationally?

A.-No shipping internationally at this time. 


Q.- What payment methods do you accept?

A.- We accept all major debit and credit cards.


Q.- Care & Maintenance

A.- It is important to handle fine jewelry with care. Biggy Collections provide spray cleaner and wipes for purchase to keep the luster in your bracelets shining bright. If for any reason within 30 days your bracelet is not up to Biggy standards we will happily refund or exchange your item (at equal or lesser value).